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Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The holographic code on the laser must be intact and undamaged.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products !!!!
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Shopping

1. Please make sure whether item(s) you want to order is/are the right one(s) you need and we do advise that customer friends pre-contact us about relevant issue if you are not sure, to avoid possible extra waste caused by inappropriate choice.

2. Import duties, taxes and charges are not included in item price or shipping charges and Customs clearance is buyer’s responsibility. Please check with your local Customs authorities before purchase.

(If respected customer doesn’t undertake Customs clearance duty, all relevant loss will be customer’s duty; when in need, we as responsible vendor will provide all essential documents to help complete Customs clearance, within our ability)

Payment

1. We accept PayPal payment and cryptocurrency payments.

2. Bulk orders can be accepted. Products are always full in stock, or can be customized for specific requirement after communication.

Shipping

1. Your item(s) will be shipped out within 1-2 business days after order payment has been successfully verified on PayPal platform.

2. In order for us to have PayPal seller protection, we only ship to address shown in your PayPal payment. We DO NOT ship to any other address requested by email or when the address differs from the one you specified on our website from the PayPal payment address. Make sure that the PayPal payment address matches the address you specified on our website !

3. We will pack your item(s) carefully and safely to avoid any damage during transmit; each package has its own tracking No., which will be provided on yours email.

4. Default shipping will be via DHL Post. With provision of tracking number. Items over $2,000 will be delivered with the buyer’s personal signature. Note that delivery times may vary, especially during peak periods.

5. Before sending the MBER laser, I show you on video its functionality and its protective holographic key code. Also before sending, I carefully pack the goods and show it to you on video. holographic key code guarantees you that the product shown in the video will reach you!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {Contacts form}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. Downloadable software products cannot be refunded.

Shipping returns

To return your product, you should mail your product to: {Contact us}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.